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Lead, Survivor Services


Who We Are

IJM is seeking a Lead, Survivor Services to establish and oversee strategies and activities supporting restoration of survivors of forced labour and human trafficking in Malaysia. The individual will develop and coordinate a group of survivor service providers to deliver high-quality services in partnership with the government and other non-government agencies to ensure that victims are rescued, and suspected perpetrators are prosecuted under the laws of Malaysia. He or she will also lead, facilitate and otherwise support strategies and activities targeted at empowering survivors toward sustainable restoration, and increasing the availability of trauma-informed care for survivors throughout the criminal justice system. The position is based in Kuala Lumpur, Malaysia and may require travel within Malaysia and regionally. This position reports to the Field Office Director, Malaysia.

Key Result Areas

  • Strategic collaborations and partnerships with government and non-government organizations to ensure holistic restoration support services for survivors of labour trafficking, including monitoring victim care, providing referrals for special services, visiting survivors, and assisting with emergencies;
  • Design, implementation, monitoring, and evaluation of survivor care strategies in collaboration with IJM Malaysia’s partners;
  • Regular engagement with and advocacy for survivors of labour trafficking as they leave exploitation, receive restorative services, return to home countries, and interact with the criminal justice system actors and IJM Malaysia’s NGO partners; and
  • Training to stakeholders on trauma-informed care and other topics essential to support positive survivor experience in the criminal justice system.


Leadership and Management

  • Design, implement, monitor, and evaluate strategies and best practices for effective IJM and IJM partner-assisted restoration of victims;
  • Ensure full compliance of IJM Malaysia programs with IJM’s Global Survivor Services Policy; and
  • Ensure full implementation of IJM Malaysia grant obligations regarding survivor services and trauma informed care development.

Strategy & Knowledge Development & Implementation

  • In collaboration with IJM partners, facilitate survivor services that result in victims of forced labour trafficking being rescued, provided with appropriate care and services, and restored;
  • Provide, facilitate or monitor crisis care, counseling, language interpretation, medical care, shelter services, repatriation assistance and education or life skills training to survivors in accordance with individually assessed needs;
  • Educate, network, train and equip government and non-government partners in effective practices towards restoration of survivors;
  • Ensure that all IJM and IJM partner-assisted victims receive legally-mandated Malaysian government protections and social services;
  • Develop and implement cooperation strategies with officials in the Ministry of Women, Family and Community
  • Development (KPWKM) and KPWKM shelters for victims of human trafficking;
  • Assess government and non-government survivor care services and practices to identify gaps and opportunities for development, and build program development strategies accordingly;
  • Engage, prepare and support IJM clients for testifying in court in partnership with IJM partners and other IJM staff; and
  • Generate timely, high quality written and verbal reports and other communications to office and regional leadership.

    Networking & Partnership
  • Build relationships of mutual trust and benefit, and develop and maintain strategic and mutually supportive partnerships, with government and non-government partners, in Malaysia and in survivor home countries, to support holistic restoration services for IJM survivor services participants;
  • Build and equip a network of survivor services partners in Malaysia to ensure the well-being and restoration of clients, including monitoring victim care, providing referrals for special services, visiting clients, and assisting with emergencies;
  • Build connections to survivor services partners, including other IJM offices where possible, in priority labour sending countries with significant numbers of victims of forced labour and slavery in Malaysia, supporting continuity of care during and after repatriation and facilitating collaboration and data sharing throughout.

General Accounting & Statutory Compliance

  • Develop and manage the budget for survivor care services and related capacity building, spending funds according to IJM’s budgetary and stewardship principles.

General Tasks

  • Ensure compliance with all relevant laws, IJM policies and best practices;
  • Update and use IJM’s casework tracking systems and other data collection, monitoring and evaluation tools;
  • Perform other duties and tasks as assigned by the Field Office Director.


This position reports to the Field Office Director. No roles report to this position.

Education & Experience

  • Bachelor’s Degree in Social Work, Psychology or related field from an accredited university;
  • Master’s degree preferred;
  • Minimum six years’ relevant experience providing direct services to victims of abuse and/or case management; and
  • Experience working with victims of human trafficking or on human trafficking issues preferred.

Technical Competencies

  • Effective communication that enhances productivity and facilitates positive workplace relationships;
  • Strong research, writing and verbal communication skills in English; Bahasa Malaysia language skills preferred; and
  • Effective presentation and training skills.

Non-Technical Competencies

  • Resilient and works well under stress with a sustained positive attitude;
  • Proven ability to lead cross-culturally to achieve significant outcomes and impact;
  • Strong leadership, management and coaching ability with high level of emotional intelligence;
  • Ability to mitigate conflict or disagreement in a professional manner; and
  • Positive social interaction skills.

Application Instructions

Interested candidates are invited to submit their applications along with a completed IJM Job Application Form to

Applications should include:

  • A cover letter, explaining why you are interested and qualified for the position;
  • A curriculum vitae; and

Media Contact

We're here to answer your questions. Please fill out the form below and someone from our team will follow up with you soon.

More Information

Petra Kooman

Director of Marketing and Public Relations
519.679.5030 x.229

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