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Sr. Manager/Head of HR Operations, IJM Philippines


Who We Are

International Justice Mission (IJM) is the global leader in protecting vulnerable people from violence around the world. Our global team of over 1,200 professionals are at work in 33 offices. Together, we are catalyzing a global revolution that will rescue millions, protect half a billion, and make justice unstoppable.

Motivated by God’s call to seek justice for the oppressed, we believe that the way we work is as important as the results we achieve. We are a global community that cares for one another. We value joy and celebration, and we strive to provide professional excellence to all those we serve.

The Need

After almost 25 years of continued growth and operational success in pioneering the work of protecting those who are experiencing poverty from violence, IJM has become a $100+ million organization. As IJM continues this trajectory of growth and scaling of its impact, with the Vision to protect 500 million people by the year 2030.

This position is based at IJM Philippines (Manila Office) and reports to the Regional Vice President, OSEC with matrix reporting to the Regional HR Business Partner.

This position is a one (1) year contract role.


Talent Acquisition:

  • Recruitment & Onboarding - Attract and hire people who will live by IJM’ s core values and significantly contribute to the realization of the mission & vision. Work with the PS Team, Staff and Leaders in finding the right people for each open position in a timely manner and ensuring that they will be provided an onboarding program designed to equip them with a comprehensive orientation to familiarize them with IJM and the OSEC Program and help them excel in their roles as Christians, Professionals and Bridge-builders within the organization.
  • Learning, Development – Implement and monitor the MGPs (My Growth Plan) and Departmental Growth Plans, and work hand in hand with the Talent Acquisition and Development Strategist in creating a continuous learning culture across the organization.
  • Performance Management – ensure performance management and evaluations are rolled out and completed contributing to overall growth and development of the staff.
  • Employee experience and engagement – Engage staff to fully participate in employee engagement surveys and other initiatives that encourages staff to share their overall employment experience.

Total Rewards:

  • Establish a robust compensation and benefits system that promotes integrity, self-discipline, time management and personal accountability in line with IJM regional and global frameworks.
  • Lead in the annual salary and benefits assessments, review and recommendation for the OSEC staff in line with IJM annual salary review process.
  • Manage short and long-term rewards that support the retention and growth of the staff and strengthen their performance.
  • Effectively transition the Payroll from Administration to People Support and co-lead in the process migration activities.
  • Manage expatriates requirements in the Philippines, which includes but not limited to work permits, immigration needs.

Staff Care:

  • Develop corporate and individual rhythms that will inspire people to practice self-care & continuously nurture their relationship with God, their families & the people they serve and work with.
  • Support the roll out of Safeguard Program initiatives and guidelines developed and led by the National Trauma Care Specialist Consultant/Senior Safeguard Specialist.
Data and Analytics:
  • Develop a system that accurately captures HR data for all OSEC teams with capacity to analyse trends, demographics, other data sets helpful in strengthening policies and procedures, other gaps.
  • Ensure organizational structures are accurate and updated regularly.
  • Provide monthly staff headcount and other data sets required by global and/or regional PS.

Employee Relations:

  • Offer tactical advice, support and advice on various employee relations issues to managers, such as performance improvement, disciplinary issues and employment related regulations.
  • In consultation with regional stakeholders (Legal and HR) and/or external counsel, resolve employee relations issues with close alignment to IJM policies and procedures.
  • Keep abreast of changes in employment related regulations, with regards to employee-related internal practices and frameworks.
  • Develop key timelines to track deliverables and milestones to ensure timely employee relations and case completion.
  • Active participation and contribution to APAC People & Culture Community of Practice.


  • Bachelor’s degree from an accredited university (degree in Human Resources preferred);
  • 10-12 years of working experience in different facets HR with focus on Talent Acquisition and Total Rewards;
  • Minimum three years of leadership experience in Human Resources in a fast-paced environment;
  • Excellent leadership, teambuilding, and interpersonal skills;
  • Exceptional organizational skills and meticulous attention to detail;
  • Demonstrated knowledge of Philippine Labor Laws;
  • Ability to build harmonious relationships with staff and positively influence leaders;
  • Proven ability to identify and independent solve complex problems;
  • Fluency in oral and written communication in English and Filipino; and
  • Professional knowledge of Microsoft Office Suite (Word, Excel, Outlook).

Critical Qualities

  • Strong service ethic and passion to help people suffering injustice;
  • Organized, detail-oriented, and disciplined with priorities;
  • Excellent interpersonal skills;
  • Patient, flexible, and persistent;
  • Unfailing integrity and honesty;
  • Effective team player and leader;
  • Works well under stress and minimal supervision; and
  • Punctual, manages time and resources


    Please email your Resume/Cover Letter in English to not later than 20 August 2022.

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    Petra Kooman

    Director of Marketing and Public Relations
    519.679.5030 x.229

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