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IJM Policies

Effective date: 06/02/2015

Privacy Policy

Effective date: 03/26/2019

We value your privacy. We don’t rent or sell your personal information with any person, business or organization, ever. We commit to uphold transparency, accountability and choice regarding the collection of your personal information. We are committed to using the personal information you provide to only support your relationship with International Justice Mission (IJM) and the global network of IJM affiliates (the “IJM Global Team”). The IJM Global Team has business processes to ensure that personally identifiable data is accurate and complete. These business processes are in accordance with IJM’s privacy policy, and serve to support your relationship with the IJM Global Team.

This privacy policy describes how the IJM Global Team collects and uses the personal information you provide, whether online or offline. It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. Visitors to www.ijm.org can browse our website without providing any personal information.

1) Contact information of the controller

International Justice Mission, as the data controller, is located at PO Box 2227, Arlington, VA 22202. If you have questions or complaints regarding our privacy policy or practices, please contact us at 703.465.5495 or via email at contact@ijm.org.

2) Collection and use of Personal Information

  • Collection and use of personal information in connection with your donations and any services provided to you by the IJM Global Team

Purpose and legal basis of processing

i) Art. 6 (1) a) GDPR (processing is based on your consent)

Only if you provide us your consent (which is revocable at any time), we process personal information from you for e.g. marketing purposes or to facilitate your participation in IJM events or activities in which you voluntarily engage.

ii) Art. 6 (1) b) GDPR (processing is necessary for the performance of a contract)

In order to communicate with you and for the performance of our contractual obligations to you (for example, to process your donation, issue receipts, and otherwise support your relationship with the IJM Global Team), we may collect the following personal information from you:

  • Contact information such as name, e-mail address, mailing address, phone number
  • Billing Information such as credit card number and billing address
  • Unique identifiers such as user name, account number, password
  • Additional information as needed to support your relationship with IJM, such as minimum age or DOB (to ensure age appropriate content) and tax-payer information (to support tax recovery)

iii) Art.6 (1) c) GDPR (complying with a legal obligation)

In certain circumstances we are obliged to process personal data from you due to a legal obligation, such as anti-corruption stipulations or statutory retention periods.

iv) Art.6 (1) f) GDPR (legitimate interest in transmitting personal data)

We primarily rely on the legitimate interest of the IJM Global Team to provide constituents with desired information about IJM and its work worldwide. Where we process your personal information on the basis of legitimate interests, including sharing of your personal information within the IJM Global Team or with third party processors for such purpose, we do so primarily to provide and improve constituent services and provide constituents a service which is suitable to their requirements. We may use your information to improve and customize our constituent services, and as necessary to pursue our legitimate interests of improving our constituent services and experience; understanding how constituents engage with the IJM Global Team, communicating with constituents in appropriately customized ways, and exploring ways to better engage current and future constituents in the mission of International Justice Mission. We may also process your information for our legitimate interest in providing age appropriate content for children; supporting tax recovery; and maintaining the safety and security of our constituent services, including enhancing protection against spam, harassment, intellectual property infringement, crime, and security risks of all kind. We may further process personal information of constituents who attend in person events or trips for our legitimate interest in providing for the safety and security of all event attendees. The IJM Global Team has a further legitimate interests in processing your personal information as follows:

  • We may exchange personal data within IJM’s international affiliate offices for the legitimate interests described above, as well as for administrative purposes.
  • We may also process personal data from you in order to defend legal claims.

Additionally, we may collect the following personal information from third party sources, including from public sources:

  • Marketing information such as additional forms of contact, indicators or flags used for segmentation purposes.
  • Demographic information, including census data or third party research for segmentation purposes.

Surveys or Contests

From time-to-time we may provide you the opportunity to participate in contests or surveys on our website or elsewhere. If you participate, we will request certain personal information from you. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). The legal basis for processing that Personal Data is Art.6 (1) a) GDPR (consent).

  • Collection and use of Personal Information in connection with your use of our website

Informational use of our website

If you do not register with us or otherwise provide us with personal information, we only process the personal information that your browser transmits to our server. This includes your IP address, date and time of the request, time zone difference to Greenwich Mean Time (GMT), content of the request (specific page), the access status/HTTP status code, the amount of data transferred in each case, website from which the request comes, browser, operating system and its surface, language and version of the browser software. This processing is technically necessary for us to display our website to you and to ensure the stability and security of the website. The legal basis for such processing is Art.6 (1) f) GDPR.


You may access our cookies policy here.

Links to Other Websites

Our Site includes links to other websites whose privacy practices may differ from those of International Justice Mission. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any website you visit.

Social Media Widgets

  1. We currently use the following social media plug-ins:

Facebook Like Button

We use the so-called two-click solution. This means that when you visit our site, no personal information is initially passed on to the providers of the plug-ins. You can recognize the provider of the plug-in by the marking on the box above its initial letter or the logo. We offer you the possibility to communicate directly with the provider of the plug-in via the button. Only if you click on the marked field and thereby activate it, the plug-in provider receives the information that you have accessed the corresponding website of our online offer. In addition, the data specified in section b) “Informational Use” of this privacy policy will be transmitted. In the case of using the “Facebook Like Button,” for example, the IP address is anonymized immediately after collection, according to the respective website provider. By activating the plug-in, personal data is transferred from you to the respective plug-in provider and stored there. Since the plug-in provider collects data mainly via cookies, we recommend that you delete all cookies before clicking on the grayed-out box using your browser's security settings.

2. We have no influence on the data collected and data processing processes, nor are we aware of the full extent of data collection, the purposes of processing, the storage periods. We also have no information on the deletion of the data collected by the plug-in provider.

3. The plug-in provider stores the data collected about you as user profiles and uses these for the purposes of advertising, market research and/or demand-oriented design of its website. Such an evaluation takes place in particular (also for not logged in users) for the representation of demand-fair advertisement and in order to inform other users of the social network about your activities on our website. You have a right of objection to the creation of these user profiles, whereby you must contact the respective plug-in provider to exercise this right. Through the plug-ins we offer you the possibility to interact with social networks and other users, so that we can improve our offer and make it more interesting for you as a user. The legal basis for the use of the plug-ins is Art.6 (1) f) GDPR.

4. The data is passed on regardless of whether you have an account with the plug-in provider and are logged in there. If you are logged in with the plug-in provider, your data collected with us will be directly assigned to your existing account with the plug-in provider. If you click the activated button and, for example, link the page, the plug-in provider also stores this information in your user account and shares it publicly with your contacts. We recommend that you log out regularly after using a social network, especially before activating the button, as this way you can avoid being assigned to your profile with the plug-in provider.

5. Further information on the purpose and scope of data collection and its processing by the plug-in provider can be found in the data protection declarations of these providers notified below. They will also provide you with further information about your rights in this regard and setting options to protect your privacy.

6. Addresses of the respective plug-in providers and URL with their data protection information:

Facebook Inc., 1601 S California Ave, Palo Alto, California 94304, USA; http://www.facebook.com/policy...; weitere Informationen zur Datenerhebung: http://www.facebook.com/about/... sowie" class="redactor-autoparser-object">http://www.facebook.com/help/1... http://www.facebook.com/about/privacy/your-info#everyoneinfo. Facebook hat sich dem EU-US-Privacy-Shield unterworfen, https://www.privacyshield.gov/EU-US-Framework.

3) Recipients of your Personal Information

We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties. In those situations where we use a third party to process your data, we require that these third parties agree to provide the equivalent level of protection as provided under the applicable data privacy law and this privacy policy. Third parties may be suppliers that process personal data on our behalf, such as:

  • IT service providers
  • Companies that assist with customer service, shipping, or event registration
  • Companies that provide other services to support our relationship with you
  • Companies that provide demographic and market research assistance

Specific to donations, IJM uses Plaid Inc. ("Plaid") to gather End User’s data from financial institutions. By using our service, you grant IJM and Plaid the right, power, and authority to act on your behalf to access and transmit your personal and financial information from the relevant financial institution. You agree to your personal and financial information being transferred, stored, and processed by Plaid in accordance with the Plaid Privacy Policy.

In addition, any office within the IJM Global team may share personal information you provide it to the International Justice Mission headquarters (“IJM Global”) office in the United States, or another member of the IJM Global Team, so that the receiving IJM office may engage with users located in their country and as otherwise necessary to manage the provision of suitable services to constituents as appropriate for their needs.

We may also disclose your personal information to third parties:

  • as required by law such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or
  • with your prior consent to do so.

4) Transfers of personal data to countries outside the EU

  • When we use external service providers based outside the European Economic Area to process your personal information, we do so pursuant to the standard contractual clauses for data processors approved by the European Commission to ensure an appropriate level of data protection. These service providers have been carefully selected by us, commissioned in writing and are bound by our instructions. They are regularly checked by us. The service providers will not pass this data on to third parties, but will delete it after fulfilment of the contract and the conclusion of legal storage periods, unless you have consented to further storage.
  • When a member of the IJM Global team located within the EU, or otherwise serving as a controller for data subject to GDPR, transfers personal information to the IJM Global office or any other office within the IJM Global Team located outside of the EU, we rely on the standard contractual clauses for data controllers approved by the European Commission to ensure an appropriate level of data protection.

5) General information and your rights

Donor Portal

IJM maintains a donor portal, available at: https://ijm.force.com/ From the donor portal, donors may change or delete their own personal information.


Where you have provided your consent, you have the right to withdraw your consent to our processing of your personal information. For example, you may choose to stop receiving all or certain types of communication by following the unsubscribe instructions included in these emails or you can contact us at contact@ijm.org. You can further choose to withdraw your consent to our processing of your personal information related to an online account (e.g., donor portal) by closing your account through your account settings and then emailing contact@ijm.org to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.

Correcting, Deleting and Updating Your Personal Data

To review and update or delete your personal information, contact us at contact@ijm.org. We will respond to your request to access within 10 days. If you are a donor, you may use our donor portal to update your personal information.

Customer Testimonials/Comments/Reviews

We may post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain the customer's consent via email prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonial, you can contact us at contact@ijm.org. The legal basis for that processing is Art.6 (1) a) GDPR.

Data Retention

We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, contact us as described in this policy. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.


The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about security on our website, you can contact us at contact@ijm.org. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).

Transaction Security

The personal information collected when you make a contribution or purchase items by credit card is kept for the purposes of tracking your order and to provide a receipt of the transaction. This information is stored on an encrypted, secure server managed by a third-party commercial credit card processing institution.

Notification of Privacy Policy Changes

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by e-mail (sent to the e-mail address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Your rights in respect of your Personal Data

You have the right of access (Art.15 GDPR), rectification (Art.16 GDPR), erasure (Art.17 GDPR), restriction of processing (Art.18 GDPR) and the right to data portability (Art.20 GDPR). In addition, you have the right to object to processing that is based on Art.6 (1) f) GDPR. You also have the right to lodge a complaint with the data privacy supervisory authority.

If you have given us your consent to process personal data for specific purposes, this consent is the legal basis for processing your personal data. Consent can be revoked at any time without affecting the legality of the processing carried out on the basis of the consent until revocation. The revocation can take place form-free and should be directed if possible to the contact information provided in this policy.

Contact Information

International Justice Mission

PO Box 2227

Arlington, VA 22202

T: 703.465.5495

E: contact@ijm.org


Donor Policy

Effective date: 5/25/18

We value you, our donor, and commit to keeping your information private. When you choose to give your funds to us—through online or offline giving—we will not trade, rent or sell your name, mailing address, phone number, or email with any person or organization, nor send mailings to you on behalf of other organizations. We may disclose your personal information to IJM’s international affiliate offices, so that they may engage with users located in their country. All use of your personally identifiable information is done in accordance with our privacy policy.

You may choose to stop receiving all or certain types of communication by following the unsubscribe instructions included in our emails, by sending an email to contact@ijm.org, or by calling 1.703.465.5495.

Cookies Policy

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. We use cookies on this site, for example, to keep track of your preferences and profile information. Cookies are also used to collect general usage and volume statistical information that does not include Personal Data.

We use both session ID cookies and persistent cookies. A session ID cookie is deleted when you close your browser. Although session cookies are established, they are not capturing any behavioral or Personal Data, only information that is helpful to the user experience, such as whether the user's browser has JavaScript capability. A persistent cookie remains on your hard drive for an extended period of time. Persistent cookies are being used to switch one time messages on and off and to record form completion. You can remove persistent cookies by following directions provided in your Internet browser’s “help” file.

If you reject cookies, you may still use our site, but your ability to use some areas of our site, such as contests or surveys, will be limited.

We use cookies for communications purposes and to identify you for subsequent visits if you have an account with us. This way we can improve the use of our website for you. Otherwise, you will have to log-in again for each visit. The legal basis for the use of cookies is Art. 6 (1) f) GDPR. Our legitimate interest results from the storage of cookies for the technically error-free and optimized provision of our services.

Technologies such as: cookies, beacons, tags and scripts are used by International Justice Mission and our partners [e.g. marketing partners], affiliates, or analytics or service providers [e.g. online customer support provider]. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LSOs such as HTML 5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.

Gift Refund Policy

Your generous contribution to International Justice Mission supports our work. To steward your donations, we follow the below guidelines in refunding your contributions.

All donations made directly to International Justice Mission in person or through our website are refundable within 10 calendar days of your donation being processed or the check date, whichever is earlier. To request a refund, please email giving@ijm.org or call 703.465.5495. Your donation will be refunded using the original method of payment unless the status of the debit is “charge back initiated” or the equivalent. If you made your donation by credit card, the contribution will be credited to the same credit card. Individuals who receive refunds are responsible for correcting any tax filings made to reflect the refunded amount.

Personal Information Notice

To Persons Suspected of Being Involved in or Associated with Activities Proscribed by Applicable Laws Directed Towards Victims/Survivors

Last updated: July 2020

IJM’s mission includes helping victims/survivors of violence and oppression pursue legal claims and seek redress and seek protection. The purpose of this document is to describe how International Justice Mission, its branch offices and certain affiliated entities of International Justice Mission (“IJM”, “we” or “us”) processes personal information relating to persons who pose or who have posed a threat to person(s) who IJM supports and are suspected of being involved in or associated with activities proscribed by applicable laws directed towards these victims/survivors (“you” or “your”). This includes information that we receive from the victim/offender or their caregiver(s), the police, courts, public authorities in charge of preventing crime or supporting victims, publicly available sources (such as social media), and other persons or entities that may have information about you.

1. What information do we receive about you?

We only collect as much information about you as needed to achieve the purposes set out below and as permitted by applicable law and in support of local authorities. We may collect your name, gender, contact information, country of residence, and information about the offenses that you allegedly committed against the victim/survivor and other relevant information related to our support of victims and authorities. Depending on the victim/survivor’s case and where relevant, we may in some instances also receive information about sensitive data including special categories of your personal data in compliance Article 14(1)(d) of the General Data Protection Regulations (“sensitive information”).

We will keep your personal information secure and will only disclose your information as necessary for the purposes mentioned below and in compliance with applicable law.

2. How we use your information?

We will only collect and use the information about you for the following purposes:

  • Where necessary to fulfill the victim’s legitimate interests, as applicable:
    • to help the victim escape a situation in which he or she may be the victim of a crime;
    • to help the victim/survivor establish and exercise legal claims against the persons alleged to have committed a crime against him or her;
    • to aid law enforcement and, where appropriate, support prosecution authorities in their pursuit of persons that are alleged to have committed a crime against the victim/survivor in order to support victims;
    • if, applicable, to help the victim/survivor (re)integrate into society and enroll him or her in dedicated support programs;
    • to manage the victim/survivor’s case file; and
    • to assess the victim/survivor’s rehabilitation progress.
  • To comply with the laws that apply to IJM.
  • For our legitimate interests and the interests of other victims of crime and, where applicable, for statistical or scientific research purposes and in accordance with safeguards required by law, in particular to create anonymized data, including statistics, which we will use to issue reports about our work and create and disclose stories of rescue on our website and social media and at events.

While we think that we have compelling legitimate grounds to process your information for the purposes mentioned above, applicable laws may grant you the right to object to our processing of your information. You may exercise this right by contacting us at the details we provide below.

If we process your sensitive information, we do so:

  • For the protection of the victim/survivor’s vital interests, if the victim/survivor is unable to give his or her consent and where his or her life or well-being is threatened.
  • As necessary to establish, exercise or defend legal claims or be responsive to government inquiries and/or requests.
  • As necessary for reasons of substantial public interest in accordance with applicable law.

We also process information in the context of the work that we conduct with, and as applicable under the control of, local law enforcement and other relevant public authorities and agencies.

3. What are your rights?

In accordance with applicable law, you have certain rights, subject to applicable exemptions, with respect to your information, such as a right of access, rectification, restriction, erasure, opposition, and portability. To exercise those rights, please contact us at the details we provide below. If you are not satisfied with our response or have concerns about how we use your information, you can contact us at: contact@ijm.org. You may have a right to lodge a complaint with the Supervisory Authority for data protection in your country.

4. With whom do we share your information?

To the extent necessary to achieve the purposes mentioned in Section 2 above, your information may be shared with other IJM entities, including in the U.S., where different levels of privacy protection apply. We put in place contractual safeguards (standard contractual clauses) to guarantee an appropriate level of protection as required by applicable law. For more information or a copy of these contracts, please contact us at the details we provide below. Certain personal information may also be shared with IJM’s service providers, with the local police, courts or tribunals and other public authorities, lawyers, partner or government authorities for the benefit of victims.

5. How long do you keep my information?

We will only keep your personal information as long as needed to for the purposes mentioned above in Section 2. We may be required by law to keep your information for longer. After this period of time, we will either delete your personal information or anonymize it.

We keep your information confidential and secure as required by law.

6. How can you contact us?

International Justice Mission
PO Box 2227
Arlington, VA 22202
T: 703.465.5495
E: contact@ijm.org

Media Contact

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More Information

Petra Kooman

Director of Marketing and Public Relations
519.679.5030 x.229

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